E&S’s comprehensive support package meets all the additional needs associated with your web solutions, including IT Support, Internet Security, Site Maintenance and Updates, and Hosting. Provided as part of the E&SCare support package, these services cannot be unbundled and are subject to E&S’s Terms and Conditions.

Phone/Email Support
E&S’s support staff are contactable by telephone or email around the clock, 24x7x365.

Server Monitoring and Maintenance
E&S’s servers are monitored constantly by our IT Engineers. Any bugs, errors or problems are identified quickly and fixed with priority. Database upgrades are performed at minimum four times per annum.

Account Management
A dedicated Account Manager and point of contact is available to assist with any enquiries or issues and to interface between you and our developers or technical staff. Up to 50% of your investment in E&SCare is returned in Account Management hours, which would normally be charged at a rate of $95 ex.GST per hour.

Site Content Updates
An update of your website content, such as images, text, products, specials, etc, is performed quarterly. Up to 50% of your investment in E&SCare is returned in content updates, which would normally be charged at a rate of $95 ex.GST per hour.

Web Magnet™ Enhanced Hosting
E&S guarantees 99.9% uptime to ensure that your site continues to maintain its high search engine rankings and high return on investment. Very few hosting companies can provide this level of insurance. E&SCare also includes email hosting and comprehensive site statistics and reporting.

Hacker Insurance
Constant site monitoring means instant hacker detection, making it possible to eliminate and repair faults with absolute efficiency and priority.

Domain Management
E&SCare support package includes the renewal of up to two domain names as required and on client notification.

Daily Off-site Backups
Historical data backups are performed hourly, daily, weekly, monthly, etc, and stored in a secure off-site facility. One free restore per annum is included in your E&SCare package, which would normally be charged at a rate of $195 ex.GST per restore.

Site Monitoring
Websites hosted on E&S’s servers are constantly monitored and any issues are reported and corrected immediately on detection.